Domain
Incentive compensation
Sales crediting logic, territory and account alignment, commission validation and reconciliation, and plan administration.
- Varicent ICM
- Varicent ELT
- Territory Management
- SPM
Senior Business Analyst · Thomson Reuters
Sunaina Thapa
I translate complex business rules into clear requirements, data mappings and automations for sales compensation and enterprise systems, so teams can build with confidence and people get paid correctly.
- Business rules
- Requirements
- Data mapping
- Automation
- Outcomes
8+years across compensation, banking, insurance and investment banking
14+hours a week of admin effort removed with one Power Automate workflow
10+hours a month of manual compensation work automated
4leadership awards at Thomson Reuters for delivery and AI
About
Where business intent meets implementation detail.
I'm a Senior Business Analyst with over eight years of experience in incentive compensation management, banking and financial services, and enterprise integration. I lead requirements end to end, from the first discovery workshop to production verification.
Most of my work sits where several systems meet: SAP S/4HANA, Salesforce, Snowflake, Informatica and Varicent. I design target-state processes, document field-level mappings and data lineage, and write specifications that engineers can build from directly.
I also bring AI and automation into the work. I built my function's first recognised AI solution and now help other teams create their own domain-specific assistants.
What I do
Four disciplines I bring to every engagement, and the tools I use for each.
Integration
Enterprise data & integration
Source-to-target mapping, transformation rules, data lineage and validation controls across enterprise data layers.
- SAP S/4HANA
- Salesforce
- Snowflake
- Informatica
- SQL
Delivery
Requirements & delivery
BRDs, user stories with acceptance criteria, AS-IS and TO-BE process models, UAT leadership and release validation.
- Azure DevOps
- Jira
- Confluence
- Visio
- Figma
Innovation
AI & automation
Retrieval-augmented AI assistants, workflow automation and analytics that remove manual effort and speed up decisions.
- RAG
- Copilot Studio
- Power Automate
- Power BI
- Agentic AI
Selected work
Four programs from my time at Thomson Reuters, each with the outcome it delivered.
Legacy product integration
Led discovery, data-intake redesign and change-impact analysis to bring a legacy product into the sales compensation landscape, then stabilised it after go-live.
- SAP S/4HANA
- Informatica
- Snowflake
- Varicent
OutcomeProduction launch in January 2025. Transcend Award.
The function's first AI solution
Built several RAG-enabled AI assistant proofs of concept on the enterprise AI platform and project knowledge bases, then trained cross-functional teams to build their own.
- Knowledge base
- RAG chain
- Assistant
OutcomeFirst recognised AI solution in the function. Shine and Inspire Awards.
Adaptive reports in Varicent
Delivered Adaptive reports to move sales representatives toward one consolidated experience and reduce reliance on legacy reporting.
- Legacy reports
- Varicent Adaptive
OutcomeShipped through two consecutive high-pressure releases. Inspire Award.
Compensation automation suite
Automated rate-grid generation, flat-file submission and approval tracking, and monthly auto-renewal analysis.
- Varicent ELT
- Power Automate
- Copilot
Outcome10+ hours of manual work saved every month.
Experience
Three companies, three domains, one through-line: making complex systems serve the business.
Senior Business Analyst
Thomson Reuters · Bengaluru
- Led requirements and functional design for 4+ sales and compensation-data integration initiatives within an Agile delivery framework.
- Configured Varicent ELT pipelines for sales crediting, fallout analysis and reconciliation, improving data reliability.
- Completed source-to-target mapping across SAP S/4HANA, Informatica and commission-system structures.
- Directed UAT and release validation, from test scenarios to post-release production checks.
Team Lead, Business & Integration Architecture
Accenture · Bengaluru
- Ran feasibility studies, RAID identification and cost-benefit analyses across three banking projects in Payments and Mortgages.
- Built a Power Automate workflow for stakeholder reporting and vendor coordination, saving 14+ hours of admin every week.
- Created a VBA dashboard tracking 80+ functional requirements, improving project governance by 50%.
System Engineer
Tata Consultancy Services · Bengaluru
- Delivered solutions for two global clients in insurance and investment banking.
- Led a workstream in an insurance portal modernisation, with 95% customer satisfaction and 100% SLA compliance.
- Automated recurring reporting with scheduled batch jobs, cutting request tickets by 90%.
Internships
During MBA
- Product Owner Intern, Dave AI. Owned the roadmap for a 3D product-visualisation web app and shipped the first MVP in 45 days.
- Operations Management Intern, Outlook Publishing. Mapped supply-chain processes across five product portfolios.
Recognition
Awards for delivery and innovation, and the certifications behind the craft.
Awards
- Transcend AwardThomson Reuters
Legacy product integration and its January go-live.
- Inspire AwardThomson Reuters
Adaptive reports in Varicent that improved sales process efficiency.
- Shine and Inspire AwardsThomson Reuters
Pioneering AI initiatives and the team's first AI solution.
- Army Silver Medal for Excellence & Director's AwardSymbiosis
Ranked 2nd in the MBA batch of 2020–22.
Certifications
- Certified ScrumMaster (CSM)Scrum Alliance
- ECBA, Business AnalysisIIBA
- Lean Six Sigma Black BeltRTIAC
- AI/ML and Data Analytics programsThomson Reuters
- Product Management AcceleratorGrowthSchool
- Business Ethics, Elite + GoldNPTEL
Education
Engineering foundations, sharpened by an operations MBA.
2020 – 2022
MBA, Operations & Supply Chain Management
Symbiosis Institute of Management Studies, Pune · CGPA 8.37
Ranked 2nd in batch2012 – 2016
BE, Computer Science & Engineering
SJB Institute of Technology, Bengaluru · 78.8%
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